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BOOKING CONDITIONS OF BENNERLEY MAYFORD CYF (“BMA”)

The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that all members of the party adhere to the Conditions of Let set out below:

  1. The number of people occupying the Property is limited to that stated on the website, unless by prior consent with the Owner.

  2. You must pay a minimum of 50% of the rental price on booking, with the remainder of the balance payable 28 days before your booking date. If a booking is made less than 21 days before the start of the booking date, please send the full rental charge at the time of booking. Failure to pay the balance of rental charges, or failure to allow BMA to take the balance by credit card by the due date (21 days prior to arrival), will result in BMA treating the Property as available for re-booking. No reminders are sent out.


  3. Please notify BMA of any cancellation in writing. If a notice of cancellation is received between the dates of your deposit being received and the final payment being due then the deposit will be retained unless the Property can be re-let. If cancellation is made within four weeks of the holiday start (i.e. the whole rent has been paid) then the whole amount paid will be retained unless the Property can be re-let. If a re-let is successful then a full refund will be made, less an administration fee of £25. If the Property cannot be re-let then no refund will be given.


  4. To safeguard against cancellation charges & other unforeseen eventualities we strongly recommend Cancellation Insurance.


  5. Should the Property, subsequent to booking, become unavailable through any cause, you must accept that BMA’s liability is limited to the amount of any rent paid.


  6. You accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests risk. Guests agree to absolve BMA of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any causes whatsoever.


  7. You agree to use the Property solely for its intended purpose as self-catering accommodation and to accept the BMA’s right to refuse to hand over the Property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or other guests, unreasonable behaviour or disrupting the running of the business may result in BMA requesting you to leave.


  8. You agree to allow BMA access to the Property at all reasonable times. We will only ever request access to your property in case of an emergency, e.g. a water leak, electricity blackout etc


  9. You must respect and look after your accommodation during your stay and you must leave the Property clean and tidy. Please let us know of any damage or breakages so we can repair or replace them for the next guests. We reserve the right to charge for any damage or breakages on the card used to book either the hostel or the cottage, with the minimum being £50 per item broken.


  10. You must vacate the Property by 10am at the latest on your day of departure unless special arrangements have been made with the Owner. This is to allow us to prepare the Property for the next guests.


  11. Guest arrival time is from 5pm onwards.


  12. The use of your own personal electrical equipment is out of our control from a Fire Assessment Regulation perspective, and must therefore be at your own personal risk.


  13. Bookings cannot be accepted from persons under eighteen years of age.


  14. BMA reserve the right to refuse a booking without giving any reason.


  15. It is the guests duty to ensure that the property is left clean on departure i.e. please empty bins, clean dirty dishes. BMA reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.


  16. Pets on furniture or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.


  17. Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the stay & you may be charged for any loss or damage found.


  18. Please remember to lock the doors and close the windows when you leave your property unoccupied.


  19. Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.


  20. The guest may in no circumstance re-let or sublet the property, even free of charge.


  21. The internet connection is available (at no extra cost) subject to technical availability.


  22. BMA shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.


  23. Children under 18 must be supervised by their parents/guardians at all times.


  24. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.


  25. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.


  26. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.


  27. This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.