Statement on COVID-19
(updated 20th October 2020)
Although our local lockdown here in Conwy still exists, a short, sharp “circuit breaker” or “fire-break” will be introduced across the whole of Wales from 6pm Friday 23 October until the start of Monday 9 November 2020.
The fortnight-long action is needed to save lives and prevent the NHS from being overwhelmed due to rising cases of coronavirus.
Following the end of this fire-break, a new set of national rules will be introduced, covering how people can meet and how the public sector and businesses operate.
This, we're sad to say, means that the hostel will remain closed until at least 9th November.
As always, we will communicate with all of our guests staying on their bookings and ask that you switch on notifications on our Facebook page for when any updates to this page are made (or keep an eye on this page).
Cancellation policy (in force from March 2020)
If a national lockdown is announced, or if a local lockdown is enforced in your area or ours, then you can cancel your stay with us free of charge at any time and you will be issued with a credit note to use within two years of your first days stay and at the rate already paid to apply to any future booking(s). Any annual rate increases won't apply. The nature of lockdowns is that there is no clear end date when they are enforced, so our normal cancellation policy will not apply at this time. Please read our terms and conditions (link at bottom of homepage) for further details.
In addition to the above, we would like to offer you a free nights stay (only in addition to the nights that you have booked), to the equivalent nightly rate of your existing booking. This extra night (as well as the credit you will have) does not have to be used all at once but instead can be used anytime, across as many stays as you wish.
***It is important to note, you do not need to rebook now. Keep hold of your credit and use it when it is safe to do so.
If you make a booking for a future date that is currently available on our booking page, but a subsequent lockdown occurs (either here or in your area), then our credit note policy will also apply then.
To understand more on how this credit process works, and what to do when you wish to rebook, please go to the below link:
Our credit process
Please always ensure you're up to date with the latest advice and guidance from the Welsh Government on the below link.
Welsh Government website
Please keep an eye on this page for any updates. We will endeavour to update this just as soon as we hear anything (you will know if there has been an update by the change in the date at the top of the page). We will also always share the update to our Facebook page, so please ensure you follow/like the page and ensure your notifications are switched on.
We would like to say a big THANK YOU to everyone for your understanding in these unprecedented circumstances. We have been truly humbled by the positivity and support from our guests, which in turn has helped us keep the hostel safe.
As a small family business, you have no idea how important your kindness has been for us during what has been a testing time. We are forever grateful.
Christian & Annie
*** To make contact with us during this time, please only do so by email, since the hostel will be closed***