Statement on COVID-19 

If you are unable to proceed with your booking due to:

• UK or Welsh government restrictions related to Covid-19 which prevent you from travelling to us, for example a lockdown or other form of travel ban
  
  
• You, or someone in your party, has Covid-19*
  
  
• You, or someone in your party, have been told to self-isolate as dictated by government guidance through NHS Test and Trace*
  
  
• We have to cancel your accommodation due to Covid-19
  
  

* We may ask you to provide evidence of positive result or notification to self-isolate from NHS Test and Trace

You can cancel your stay with us free of charge at any time and you will be issued with a credit note to use within two years of your first days stay to the value of the booking(s) that you have already made. If your new booking is lower in price, we will refund the difference to the card on the booking. If we do not have your card, we can refund the difference when you arrive for your stay. If you choose a stay that costs more, then we will email you a payment link to pay the additional amount.

If you make a booking for a future date that is currently available on our booking page, but a subsequent lockdown occurs (either here or in your area), then our credit note policy will also apply then.


To understand more on how this credit process works, and what to do when you wish to rebook, please go to the below link Our credit process

Please always ensure you're up to date with the latest advice and guidance from the Welsh Government on the below link. In addition, please read our terms and conditions (link at bottom of homepage) for further details.
Welsh Government website

And finally...

We would like to say a big THANK YOU to everyone for their understanding during these tricky times.  We have been truly humbled by the positivity and support from our guests, which in turn has helped us keep the hostel safe.

As a small family business, you have no idea how important your kindness has been for us during what has been a testing time. We are forever grateful.

Christian & Annie