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Statement on COVID-19 

(updated March 27th 2021)


Following the most recent Welsh Government guidelines

The Retreat Cottage will be open from the 27th March 2021 for single household Welsh-based residents only.

In addition, we are able to partially reopen the hostel from the 27th March for Wales-based residents only. Each room booked will be allocated a bathroom that is exclusive to that room. All other areas of the hostel will be off-limits, with no access to kitchen/dining facilities, our drying room, or living spaces.

Please go to our ‘Book’ page to find availability and to securely book.


From April 12th 2021

If public health conditions continue to improve, the Welsh Government have confirmed that travel restrictions will be lifted and guests from outside Wales will be able to travel.

How we can be open
In order to be open, things will be a little different during this period, as restrictions start to be lifted. We are only able to reopen the hostel on a partial, self-contained basis. Therefore, each room booked will be allocated a bathroom which will be exclusive for that room only. This means only 8 of our 14 rooms will be bookable, so book early to avoid disappointment.

For all other shared areas of the hostel, they are off-limits - so no access to kitchen/dining facilities, drying room, or living spaces. 

 

To confirm, the areas that you do have access to are:

  • your room
  • your allocated bathroom
  • the reception area (however all seated areas cordoned off)
  • outdoor terrace and decked areas
  • bike store - may be a good place to leave any gear (wet or otherwise) rather than your room, bathroom, or vehicle


With regards to food, it is imperative that nothing is cooked in the rooms, although this can be done outside with your own gas stoves or barbecues (we have a small covered outbuilding if it is raining). Any takeaways or ready-made food can be consumed in your room. We are not able to offer any equipment to reheat, boil water or toast. In addition, you will need to bring your own cutlery and crockery. Please bring water containers (single-use plastics is preferred) - a small and large one are suggested. Small ones can be filled in the bathrooms (and some bedrooms) and the large ones can be filled using our two outside taps for your day out.

Our reception area is open as normal, so our local craft beer, wine, Snowdonia cheese fridge and shop will be open as normal, however, this will operate on a card-only basis. We can't accept cash.

Cancellation policy (in force from January 2021)

If you are unable to travel due to local government guidance (where you live or our area), then we will provide you with a full refund up to the day before your booking with us.

Please always ensure you're up to date with the latest advice and guidance from the Welsh Government on the below link.

Welsh Government website

Cancellation policy (in force for stays booked between March - December 2020)

If we must close or you cannot travel from your area due to a lockdown or other limiting governmental guidelines which means we are unable to open, then you can cancel your stay with us free of charge at any time and you will be issued with a credit note to use within two years of your first days stay to the value of the booking(s) that you have already made. If your new booking is lower in price, we will refund the difference to the card on the booking. If we do not have your card, we can refund the difference when you arrive for your stay. If you choose a stay that costs more, then we can email you a payment link.

The nature of lockdowns is that there is no clear end date when they are enforced, so our normal cancellation policy will not apply at this time. Please read our terms and conditions (link at bottom of homepage) for further details.

***It is important to note, you do not need to rebook now. Keep hold of your credit and use it when it is safe to do so. 

If you make a booking for a future date that is currently available on our booking page, but a subsequent lockdown occurs (either here or in your area), then our credit note policy will also apply then.

To understand more on how this credit process works, and what to do when you wish to rebook, please go to the below link:

Our credit process


 

And finally...

Please keep an eye on this page for any updates. We will endeavour to update this just as soon as we hear anything (you will know if there has been an update by the change in the date at the top of the page). We will also always share the update to our Facebook page, so please ensure you follow/like the page and ensure your notifications are switched on.

We would like to say a big THANK YOU to everyone for your understanding in these unprecedented circumstances.  We have been truly humbled by the positivity and support from our guests, which in turn has helped us keep the hostel safe.


As a small family business, you have no idea how important your kindness has been for us during what has been a testing time. We are forever grateful.


Christian & Annie 


*** To make contact with us during this time, please only do so by email, since the hostel will be closed***