Statement on COVID-19
(updated 14th September 2020)
The government has now allowed the reopening of the hospitality sector in Wales, with different guidance to what you would expect in other countries (England, Scotland, Northern Ireland and further afield). Of course, we are keen to welcome guests back to our hostel however we must do this in the right manner and progress with caution and careful consideration in the best interests of our staff, our travelling guests, the local community and wider North Wales area.
Before you plan & travel to North Wales, please always ensure you're up to date with the latest advice and guidance from the Welsh Government on the below link.
Welsh Government website
It is of significant importance that guests staying with us are abiding by the rules on extended households, as set out by the Welsh Government. If you are found to not be in an extended household in the hostel, then in the interests of the guests, our staff and wider community in Snowdonia, we have a right to politely ask you to leave with no refund. Further guidance can be found below.
Guidance on extended households: coronavirus
A 'household' means a group of people living in the same home. A household can be one person living on their own, flatmates, or a family living in the same home. What’s important is that it’s always the same people and the same home.
SEPTEMBER 14TH GOVERNMENT GUIDANCE
'RULE OF SIX':
Due to the new guidelines introduced on Monday 14th September, four extended households can meet indoors BUT the group size in any room is limited to 6 adults (not including any children under 11 years old). If the overall group size staying across multiple rooms is larger than this number, this is fine, but the groups must socially distance (2 metres in Wales).
Welsh Government guidance on this
They will be required to be worn in all indoor public places, for both customers and staff working in those areas. These do not need to be worn in your bedroom or allocated bathrooms and can be removed when eating food (this can only take place in the dining room or outside).
Welsh Government guidance on this
If you have booked before 14th September and your group size is over the above the number mentioned above, we are offering the following options:
1) If you still wish to stay, you need to reduce your group size from 7 or 8 adults to a maximum of 6 adults, not including any children under 11 years old. We will refund fully the proportionate cost of the additional numbers of people
2) You can receive a credit note to the full value of your stay and move your booking to another date in the next 2 years
3) You can cancel that specific room booking and receive a refund. This doesn't apply to any other rooms you have booked (normal cancellation policy applies)
HOW WE CAN OPERATE
For the foreseeable future for the above, all rooms will be bookable on a per room basis only. You cannot book a single bed in a dorm in the hostel, as room space cannot be shared by people who are not travelling together. The rates that you see on our online availability page are therefore all per room, not per bed.
We will be doing our very best to allocate specific bathrooms to the rooms you have booked and will do all that we can that we ensure that multi-room bookings from the same group are allocated the same bathroom. Importantly, you may be sharing a bathroom with another room.
*If you are found to be using a bathroom not allocated to you, then you will be asked to leave.*
It is important to stress that the above timescales are provided the Government maintains that we can and we meet the criteria and standards we have set for ourselves and by the Welsh Government. This plan, as you can hopefully appreciate, is subject to change in response to any new guidelines released by the government and as we wait for further clarity on a number of aspects, is of utmost importance however that we progress with caution and careful consideration in the best interests of the local community and our staff.
What safety measures are in place?
Although cases of coronavirus are declining in Wales, the disease has not gone away and everyone has a responsibility to maintain social distancing, good hand hygiene and to respect the places and communities they visit.
Cleaning - We have completely reviewed our processes and ensured that our materials are Covid-19 compliant. For anyone who has stayed before, you will know that we pride ourselves on cleanliness. We will be building on our existing stringent cleaning regime to ensure all public areas are cleaned even more frequently and thoroughly.
Hand sanitising - Hand sanitiser stations are positioned at the entrance and throughout the hostel, with signs reminding guests of the importance of frequent hand cleaning
Social distancing - always observe social distancing (also known as physical distancing) by staying 2 metres (3 steps) away from others.
Contactless payments - Please pay with contactless mobile or card payments wherever possible, or with a payment card, to avoid cash transactions
Other bits and pieces:
- introducing new internal signage to provide clear guidance to guests
- installing protective screens at reception
- initiating new operating procedures that ensure once you have checked in, your bedroom or Exclusive Hire property won’t be entered by a team member for housekeeping, other than for essential maintenance
- removing non-essential and difficult-to-clean items from rooms and public areas, including seating and most storage lockers in bedrooms
Now that we are open and operational again, our normal cancellation policy resumes.
Any cancellation more than 21 days prior to your stay - full refund
Cancellation 14-21 days - 50% refund
Less than 14 days - no refund
Snowdonia National Park
The Snowdonia National Park has now re-opened. We cannot emphasise enough the importance of being responsible when visiting Snowdonia so that our communities continue to be protected as we take this first step towards the ‘new normal’.
Please help us create a safer National Park for our communities and other visitors by following these guidelines.
Be safe - Observe social distancing at all times. Maintain a safe distance between you/your group and others. Be mindful of any pinch points and remember to sanitise your hands after contact with hard surfaces.
Tread lightly – Be willing to change your destination. Have a few options prepared in case you arrive somewhere that is increasingly getting busy.
Be kind – Park in designated parking spaces. Do not park on roadsides or across entrances, it is dangerous and can cause problems for our farmers, communities and emergency services.
We would like to say a big THANK YOU to everyone for your understanding in these unprecedented circumstances. We have been truly humbled by the positivity and support from our guests, which in turn has helped us keep the hostel safe and ensure we can reopen when it becomes safe to do so.
As a small family business, you have no idea how important your kindness has been for us during what has been a testing time. We are forever grateful.
Christian & Annie