Statement on COVID-19
(updated 12th July 2020)
The health and wellbeing of our guests and the people who work for us are of the utmost importance. While we're taking all the appropriate actions, we wanted to keep you updated and to let you know that we are doing everything to create a safe environment for you.
Before you plan & travel to North Wales, please always ensure you're up to date with the latest advice and guidance from the Welsh Government on the below link.
Welsh Government website
Please bear in mind that the regulations in Wales are different from those in England. The new minor amendments to Welsh laws and measures apply to those in Wales as well as those travelling across the border to Wales. The amendments in England do not always apply to Wales.
How we can operate
Whilst we are keen to welcome guests back as soon as we can, there are not surprisingly going to be a number of challenges that will result in a very different hostelling experience to begin with, as we comply with the guidance set by the government. We thank you for your patience during this time.
In summary, these are the current plans in response to the Welsh Government guidelines (see further details below):
** 11th July - 24th July ** - a limited number of rooms available, with a specially allocated private bathroom per room, with no access to shared facilities.
** 25th July onwards ** - shared facilities now available for our guests, and bathrooms allocated to a couple of rooms at the most.
For the foreseeable future for the above, you cannot book a single bed in a dorm in the hostel, as room space cannot be shared by people who are not travelling together. All dorm rooms are therefore bookable on a PER ROOM basis, so as to ensure that people sharing a room are travelling together (as we do with our private family rooms). The rates that you see on our online availability page (www.therockshsotel.com/book) are therefore all per room, not per bed.
11th July - 24th July
A limited number of private rooms are available to book for a single group who are travelling to Snowdonia together. In view of the rules around operating with COVID where possible, best practice is to allocate one bathroom (containing a shower, basin and toilet) per group. We have 8 bathrooms, so there is a maximum of 8 rooms available for booking on any given night.
Single dorm beds and some smaller private rooms (double and twin) will remain unavailable to book for the time being.
No communal spaces will be available, unfortunately, therefore all indoor communal spaces including the kitchen, dining room, drying room, living room and the library will be out of bounds.
Meals will be able to be prepared and consumed in your rooms (or of course outside on our terrace or decked area), however, they must be either pre-made from home or bought from a shop/local takeaway and any utensils to prepare/consume your food must be brought with you. The kitchen and dining room will be completely out of bounds.
There is drinking water throughout the hostel and hot beverages can be purchased from the neighbouring Moel Siabod Cafe.
25th July onwards
Due to the latest 21-day review of the coronavirus regulations by the First Minister on 10th July, tourist accommodation with shared facilities such as bathrooms, kitchen, drying room, dining room and living spaces can be opened from this date.
We will remove the limited room availability and from this date, all rooms are now bookable online.
We will still allocate specific bathrooms to the rooms you have booked and will do all that we can that we ensure that multi-room bookings from the same group are allocated the same bathroom.
It is important to stress that the above timescales are provided the Government maintains that we can and we meet the criteria and standards we have set for ourselves and by the Welsh Government. This plan, as you can hopefully appreciate, is subject to change in response to any new guidelines released by the government and as we wait for further clarity on a number of aspects, is of utmost importance however that we progress with caution and careful consideration in the best interests of the local community and our staff.
What safety measures are in place?
Although cases of coronavirus are declining in Wales, the disease has not gone away and everyone has a responsibility to maintain social distancing, good hand hygiene and to respect the places and communities they visit.
Cleaning - We have completely reviewed our processes and ensured that our materials are Covid-19 compliant. For anyone who has stayed before, you will know that we pride ourselves on cleanliness. We will be building on our existing stringent cleaning regime to ensure all public areas are cleaned even more frequently and thoroughly.
Hand sanitising - Hand sanitiser stations are positioned at the entrance and throughout the hostel, with signs reminding guests of the importance of frequent hand cleaning
Social distancing - always observe social distancing (also known as physical distancing) by staying 2 metres (3 steps) away from others.
Contactless payments - Please pay with contactless mobile or card payments wherever possible, or with a payment card, to avoid cash transactions
Other bits and pieces:
- introducing new internal signage to provide clear guidance to guests
- installing protective screens at reception
- initiating new operating procedures that ensure once you have checked in, your bedroom or Exclusive Hire property won’t be entered by a team member for housekeeping, other than for essential maintenance
- removing non-essential and difficult-to-clean items from rooms and public areas, including seating and most storage lockers in bedrooms
Now that we are open and operational again, our normal cancellation policy resumes.
Any cancellation more than 21 days prior to your stay - full refund
Cancellation 14-21 days - 50% refund
Less than 14 days - no refund
Snowdonia National Park
The Snowdonia National Park has now re-opened. We cannot emphasise enough the importance of being responsible when visiting Snowdonia so that our communities continue to be protected as we take this first step towards the ‘new normal’.
Please help us create a safer National Park for our communities and other visitors by following these guidelines.
Be safe - Observe social distancing at all times. Maintain a safe distance between you/your group and others. Be mindful of any pinch points and remember to sanitise your hands after contact with hard surfaces.
Tread lightly – Be willing to change your destination. Have a few options prepared in case you arrive somewhere that is increasingly getting busy.
Be kind – Park in designated parking spaces. Do not park on roadsides or across entrances, it is dangerous and can cause problems for our farmers, communities and emergency services.
The Welsh Government's plans are to reopen part of the hospitality trade in Wales. A final decision will be made at the next review of the regulations on 9th July. If a change to the law is made it is likely to take effect on Saturday 11th July.
Please be patient with our team – they are doing their best to respond to the increased levels of guest queries in a timely manner.
We will continue to review our position as the Government’s advice on responsible travel and its requirements of the public and organisations become clear.
We would like to say a big THANK YOU to everyone for your understanding in these unprecedented circumstances. We have been truly humbled by the positivity and support from our guests, which in turn has helped us keep the hostel safe and ensure we can reopen when it becomes safe to do so.
As a small family business, you have no idea how important your kindness has been for us during what has been a testing time. We are forever grateful.
Christian & Annie